Chris Voss: Negotiation in Business Pt. 1 - #38

Alex Quin interviews the Master of Negotiation: Chris Voss, former lead international kidnapping negotiator for the FBI & Author of The Wall Street Journal Bestseller Never Split The Difference: Negotiating As If Your Life Depended On It. In Part 1 of our 2 Part series, Alex discusses Chris’ journey from joining the FBI to becoming a Best Selling Author and founding the Black Swan Group. Learn how to use the art of negotiation in Business from the Label & Mirror Technique or Minimal Encouragers during conversation. Don’t forget to check out Part 2 right after!

Wisdom Nuggets

• Always gather information from the other side. Don't always just wait for your turn to talk, but actually listen to what the other side is saying. 
• Mirrors- a specific tool to get people to open up. Mirror a conversation by saying 1-3 words back to them verbatim and this will allow them to open up and you to control where the conversation goes naturally.
• Labels- Verbal Observation. Unlocking the floodgates of true talent. 
• Minimal Encouragers- small sounds to be present in the conversation while you are paying attention. 
  

Podcast Outline

[02:06] We're grateful because we learned a shit ton from your book as a team.

[02:24] How beneficial your book has been for my team

[02:56] So let's talk about where you started off in your career…

[03:02] How did it end up getting to the FBI 

[03:35] I switched from SWAT to negotiations 

[03:53] You ended up working at a suicide hotline 

[04:03] Crisis hotline is a masterclass on emotional intelligence

[04:21] How you do one thing is how you do everything

[4:47] Did you ever see yourself writing a book?

[05:05] Was there a catalyst?

[05:19] I figured if i taught at Harvard that would be enough, it wasn't. 

[05:33] Having a book is a game changing moment 

[05:47] Now you have black swan group 

[07:04] We’re looking for talent now

[07:14] What areas of the business are you serving now that require growth and talent

[07:46] We don't recruit in typical way 

[08:25] What are some bad habits 

[08:31] Trying to talk first, that’s the biggest problem

[09:12] Gathering information from the other side, by keeping your mouth shut

[09:38] I’m giving free access to resources and materials

[10:26] Labels and mirrors are…

[11:25] Labels are the greatest information device out there

[11:34] We think that the best way to get information is to ask questions 

[12:00] Your guard is gonna go up…

[12:24] Minimal encouragers…

[13:16] Whats up everyone I’m Chris Voss

[13:45] Learn about marketing, finances, business development…

[13:52] If you’re looking to connect. 

Chris Voss & Alex Quin Power Quotes

“How you do one thing, it’s how you do everything” -Chris Voss

“No deal is better than a bad deal” - Chris Voss

“Podcasts are one of the best platforms to speak about what you're looking for” - Alex Quin

Resources

Alex Quin’s Instagram

Hustle Inspires Hustle App

Hustle Inspires Hustle Instagram

Chris Voss Masterclass

Never Split the Difference- Chris Voss Book

Black Swan Group

Text “BLACK SWAN METHOD” to 33777